Returns & Refunds Policy
Last updated October 2026
Faulty or damaged items
All products carry the manufacturer's warranty. If an item arrives faulty or damaged, contact us within 7 days of delivery with your order number and a photo or description of the issue, and we'll arrange a replacement or a refund — whichever you prefer.
Change of mind
Unopened items in their original, undamaged packaging can be returned within the same 7-day window for a refund. The item must be exactly as sent — unused, with all accessories, manuals and packaging intact. Items that have been opened, used, or show signs of wear can't be accepted as a change-of-mind return, in fairness to the next customer.
How to start a return
Contact us (see the details in the site footer) with your order number and the reason for the return. We'll confirm whether the item is eligible and arrange collection or tell you where to send it. Please don't send an item back before we've confirmed the return — we can't guarantee a return sent without confirmation will be matched to your order.
Refunds
Once a return is received and inspected, refunds are processed back to your original payment method through Paystack. Paystack's own processing times apply after we issue the refund — typically a few business days, depending on your bank. Delivery fees are refunded only when the return is due to our error (wrong or faulty item); they're not refundable for a change-of-mind return.
Order cancellations
You can cancel an order free of charge any time before it ships — contact us as soon as possible. An unpaid order that's never completed at checkout is automatically released after 24 hours and never charges you.
Contact us
Questions about a return or refund: see the contact details in the site footer.